Hillend has reaffirmed their cancellation policy with LSR during the covid-19 pandemic. LSR, as a non-profit, is dependent on Hillend’s refunding process.
Where Hillend (by extension LSR), cancel block bookings, entire sessions or whole groups during the covid-19 pandemic, refund or credit will be given. LSR shall always try to rearrange training first before cancelling if done on this scale.
Where a trainee is impacted by Tiered restrictions that prevent travel to the slope, imposed by the Scottish Government, LSR will be able to refund or credit missed training (this only includes the main block, not ad-hoc training). Any refunds will be processed at the end of the LSR 2021 Term, at the end of June 2021.
This is a hugely labour intensive process and is not feasible on a weekly or monthly basis. Where single trainees are absent, due to no show, injury, illness or self-isolation, refunds cannot be made.